
Twitter CEO Dick Costolo has frankly admitted that his company has done a terrible job of dealing with trolls and abusers. And he’s promised to do better, declaring that Twitter would “start kicking these people off right and left.”
In a remarkably candid note to concerned staffers, obtained and posted online by The Verge, Costolo was blunt about Twitter’s failure to protect its users from harassers:
We suck at dealing with abuse and trolls on the platform and we’ve sucked at it for years. It’s no secret and the rest of the world talks about it every day. We lose core user after core user by not addressing simple trolling issues that they face every day.
He’s got that right.
Costolo went on to accept personal responsibility for this failure: