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Reno calls a domestic violence hotline: The MRA Reality Distortion Field in action [UPDATED with transcript]

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Today, a fascinating – and infuriating – case study in how Men’s Rights Activists twist reality around in order to fit their peculiar ideology. Obviously, they do this all the time, but it’s hard to find a clearer example of the MRA Reality Distortion field in action than the video I’ve pasted in below from A Voice for Men.

The video features a recording of one of AVFM’s regular commenters calling a domestic violence hotline, pretending to be a man named “Reno” who has been abused by his wife. In reality, Reno is Ian Williams, a puckish Australian who has made himself AVFM’s go-to guy for prank calls; you can find several other prank calls from him on his AVFM contributor page.

Here’s what Williams, who also goes by the pseudonym Dr. F,  has to say about the call:

If you’re a man and you are a victim of violence from your partner you may face difficulties finding help. Don’t listen to me, here’s the guy himself who called. His name is Reno.

Reno calls a battered women’s shelter and is denied help.

He is denied help, even though he tells the person on the other end of the phone that he is worried his wife will return with a cricket bat.

That sounds pretty damning, and, in the comments, the regulars at AVFM responded with predictable outrage.

“No concern for a beaten man or a boy that could also be a victim and, only able to help(willing) women,” wrote Raven01. “It makes the hate filled ideology apparent to all.”

“[Go] feminism- the humanitarian justice movement brought to you by the modern KKK!” Perseus added. “Sieg Heil, cunts!”

Not one of them seemed to care that everything Williams says about the phone call is false. “Reno” was offered help many times. He was the one who refused it.

If you listen to the call, here’s what you’ll find:

Williams, pretending to be “Reno,” called a Domestic Violence counseling line, not a battered women’s shelter. He told the counselor he’d been attacked by his wife and that he needed a place to go. The counselor explained to him that he’d called a counseling line and that she personally couldn’t arrange for shelter, but that if he called the men’s help line, they could arrange for him and his 6-year-old son to get free hotel accommodations at a location unknown to his wife. The counselor offered several times to connect him directly to the men’s help line.

Williams also told the counselor that he was thinking of calling the police. She told him she could connect him directly to the police, and would be happy to explain his situation to them and to make sure he reached an officer who specializes in domestic violence.

Ignoring  all her offers to assist him in getting shelter and further help, Williams insisted that he wanted to be housed in a battered woman’s shelter instead. The counselor, naturally, was puzzled by this strange insistence on his part, and explained to him again that he could get free shelter at a local hotel for as long as he needed. She again offered to connect him directly to someone who could get him immediate help.

Having refused all of her offers of assistance, Reno abruptly ended the call — to the obvious distress of the counselor, who despite the patent weirdness of  his behavior on the call had been patiently trying her best to get “Reno” the help he claimed he needed. (I suspect she sensed that his story was phony, but tried to help anyway in case it was true.)

Listen to the call yourself. It’s utterly surreal. What’s even more surreal is that Williams would make the bald claim that he had been “denied help” — and then put up a recording that clearly reveals that this claim is complete and utter bullshit. And I can’t tell if he’s lying or delusional.

That’s always the question with MRAs, isn’t it?

EDITED TO ADD: A commenter here has prepared a rough transcript of the call. There are a few moments where it was impossible to figure out a word or two, but otherwise this seems to pretty accurately match my memory of the call, which I’ve listened to several times. Let me know if I need to make any corrections.

Recorded message:
Family Violence Counseling Line. Please note for training and quality improvement purposes only, your call may be monitored. If you do not want your call to be monitored, please let the counselor know. If you wish to listen to ? regarding our privacy policy if you are already speaking to a counselor press one now, otherwise hold on the line for next available counselor.

[Ringing sound]

Counselor: Hello, this is *redacted* speaking, how can I help you?

“Reno”: Oh, hello. I um, was speaking to someone a short while ago called Maria,

Counselor: Uh huh…

“Reno”: And, and my name is Reno. And, um…

Counselor: Uh huh…

“Reno”: I was explaining, I was explaining to her that my, my wife, uh, is violent towards me with a cricket bat and other things.

Counselor: Mmhmm…

“Reno”: And, uh, she gave me a phone number to call, and uh…

Counselor: Mmhmm…

“Reno”: I called them and um…

Counselor: A phone number for what?

“Reno”: Uh… Uh, it was to help, it was a, um… Pardon me, it was 1-800-015-188. It was a…

Counselor: I don’t know what that number is, so what is it for?

“Reno”: Uh, it’s a helpli-, it’s a possible, it’s a place where they might be able to tell me where I can get some shelter for the night. But there’s none of the… DV places ? are gonna help me, because I’m a man, you see.

Counselor: Have you called the men’s line? ‘Cause they’re the ones who specialize in, because in Australia unfortunately most of the, um… Services. Well not unfortunately, fortunately though, most of the services are for women, because 95% of domestic violence is perpetrated by men. So that’s why they don’t really have um… They don’t really have… So many refuges for wom-, for men. They do have places where men can go, but they’re normally um, like overnight men’s, um, places, like… Which state are you in?

“Reno”: Victoria.

Counselor: Victoria. I don’t know the ones in Victoria but there’s quite a few, for example, in Sydney um, that provide um, overnight accommodation but they don’t call them refuges as such because um… It’s the different situation only for women ’cause often they’re, well normally they’re fleeing with children. So um, normally the men’s ones aren’t, they’re not called refuges, they’re called like, a men’s hostel or an overnight, um, men’s overnight um, shelter, or they’ll call them different names but they don’t call them refuges. So, um, if you’re looking for men’s refuge that’s probably not in existence, but there are a lot of men’s shelters.

“Reno”: Will they take me and my boy?

Counselor: If you’ve got a child, um, they’ll probably prioritize you, I would say. Um, have you rung men’s line? Because they’re the ones who really have this type of information, um because they specialize in helping men. While general lines, like, we’re a counseling line, so we don’t actually have access to phone numbers for, um, directly for refuges. We can connect you to the refuge line. How old’s your, how old’s your son?

“Reno”: Six.

Counselor: How old?

“Reno”: He’s six.

Counselor: He’s six. And where is he right now?

“Reno”: He’s with me. My wife’s gonna be coming home in about three hours, and she’s gonna, she’s gonna beat me.

Counselor: And he, and your son’s not asleep now?

“Reno”: No, he’s with me now.

Counselor: Why isn’t he in bed at 8.40, 8.48 in the-… Sorry Reno, but why is he awake at this time of night?

“Reno”: Because we’re about to just go somewhere, anywhere, out of the house because we just… We’re terrifed. He, we’re ready to go, so. We, we’re ready to go.

Counselor: Reno, this is really concerning me. Is he listening to you as you’re speaking on the phone?

“Reno”: No.

Counselor: Where is he right now?

“Reno”: He’s got some headphones on. He’s watching…

Counselor: What’s he doing?

“Reno”: He’s watching television now, he can’t hear any talk. I made sure of that.

Counselor: Yeah, I’m really concerned that he’s um, awake at this time of night. Um, the other organization that could most likely help you find accommodation and probably would be your best option would be ? Community Services, because they deal especially with children and families in crisis, and so they would definitely keep you together, they would probably actually put you in, normally they pay for a hotel or motel. A men’s shelter wouldn’t be the appropriate place to go with a child, definitely not. So, um, ? they give you, they have a lot of motels and hotels that they deal with, and put they in those instead of accommodation until they can find you permanent accommodation.

“Reno”: Okay.

Counselor: Like, normally they’d pay for a flat or something instead, they wouldnt, they don’t continue to keep you in a, you know, holding pattern in a hotel. Sometimes they make you stay for, like, two weeks in a hotel.

“Reno”: Mm.

Counselor: That would be a good option for you, wouldn’t it?

“Reno”: Yeah. And they wouldn’t let my wife know that, where I’m living? Staying?

Counselor: No, they wouldn’t do that.

“Reno”: ‘Cause she’s really violent. Really violent.

Counselor: They definitely wouldn’t. Um, they definitely wouldn’t let your wife know where you’re staying. I can help you with the phone call. I can introduce you, explain the situation, and see what they can do for you, if you’d like.

“Reno”: Hmm… Possibly, tha-, thank you. I think I might, actually what I might do is call the police now and then see how it goes in there.

Counselor: But your best option is calling the police and then asking to speak to a domestic violence officer.

“Reno”: Okay.

Counselor: They’re the ones that are the most specialized in this, so they deal with this day in and day out, and that’s probably stationed… Are you in area, in an open area? Are you in Melbourne, or are you in a town, or…?

“Reno”: Uh, I’m in Melbourne.

Counselor: Well, if you’re in Melbourne, most Melbourne police stations will have a domestic violence officer, and they specialize in domestic violence, and um, what you can get is to get a detective to come over, or a domestic violence officer, and say that you’d like to um, that you have um, fear of, um, harm of your wife who’s been abusing you. And what they’ll do is, they might um, even try and get an AVO so that she has to move out of the house and you guys can stay in the house.

“Reno”: Mm.

Counselor: They’ll try probably to do that so that you and the child can stay there. Or um, if you move, they’ll um, it would be, that she can’t actually have legal contact with you.

“Reno”: Yeah… No, we have to actually get away from her, we can’t stay here. So there’s nowh-, there’s no um, women’s shelter I could stay in, we could stay in tonight?

Counselor: Well, women’s, women’s shelter’s don’t take men.

“Reno”: They don’t take men.

Counselor: Why don’t you ring men’s lines? They would be able to tell you where you can go. Why don’t you ring the men’s line? Do you want me to connect you through to the men’s line? They deal with men. Men and women’s shelters are two totally different issues. Why do you want to go [to] a women’s shelter?

“Reno”: I just need somewhere where I can just get away from her, somewhere whe-

Counselor: Yeah, but why wouldn’t you, why wouldn’t you wanna go? Why aren’t you accepting this offer that ? will pay for hotel accommodations for you and your son?

“Reno”: Oh, because I…

Counselor: Why do you…

“Reno: Because I need to get out now.

Counselor: Yeah, but they would organize it now, they’ll probably organize someone to come and get you now. People work 24/7.

“Reno”: Oh, okay. I didn’t know what. Okay.

Counselor: ? Services work 24/7, or do you want me to put you through to your local um, police station and explain it to the domestic violence officer so that I can introduce you and explain your situation and see how they can help you?

“Reno”: No, I’ll, I’ll give them a call myself. Okay, thanks.

Counselor: Are you sure?

“Reno”: Absolutely.

Counselor: I’m happy to do it, Reno. I’m very concerned about your son.

“Reno”: No, that, that’s okay. I, I’ll go now.

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Kittehserf
11 years ago

Qocheedy – welcome, and I don’t think anything you said is skirting banhammer territory. 🙂 I’m going to answer at length, but this isn’t meant in a hostile way at all. I don’t know how much you’ve read in Lurkdom of my endless mentions of Mr K, but this has parallels with how I live.

To use your dragon lady analogy/anecdote – pretty much what Fade said. When it comes down to it, what does it matter to anyone else if she believed that? On a minor note, is it worse to hear that than hear someone go on about their [insert favourite book/television series/video game/films/hobby here]?

More importantly, was her belief making her unhappy, or was it supporting her, making her happier or stronger? If it was the latter, what good would it have done her for someone to try to demolish it? What right would they have to do so? If she wasn’t running around harassing people who weren’t the Chosen Dragon People or something, then it was hardly a big deal.

I’ve talked about this very thing with two psychologists, and their views were strikingly similar: if someone’s beliefs aren’t hurting them or anyone else, then it’s nobody else’s business. Y’know what my first psychologist said when I was first in contact with Mr K? “If you were any happier you’d be glowing.”

There’s also the matter that the dragon lady had (as you said) no institutional power backing her, no actual social power derived from her beliefs at all. Just the opposite, in fact, since there are probably very few people with the same belief.

For me, saying “There is no god/no afterlife” is just as much a matter of belief as it is to say there is. My experiences are good enough for me, and I don’t expect them to be treated as proofs or evidence by anyone whose beliefs differ, whether that’s a hellfire preacher or someone who firmly believes this material world is the only one. I can only say I know what I experience, I trust myself and I rejoice in what’s happened over these last few years.

cloudiah
11 years ago

Yeah, I’m a firm believer in “things that other people believe that don’t harm me … don’t harm me and may help them so I should not be an asshat about them.”

cloudiah
11 years ago

And may you always be so happy you glow, kittehserf! 😀

CassandraSays
CassandraSays
11 years ago

If I like the person in general then I tend to just try to avoid the subject of the things that they believe that I think are not true. If I don’t like the person, then bye, person who I don’t like who also keeps telling me that they’re a dragon.

Qocheedy
Qocheedy
11 years ago

It wasn’t hurting anyone, don’t see your problem.

Really? Really? You’ve never encountered somebody who vocally believes in something harmless yet patently wacky and gotten tired of playing along? (For the record, I never did snap at her.)

Cry me a river, I so don’t care. I’m used to having to bite my tongue around people I’m normally open to when sexuality/ attraction gets brought up, and that’s because I don’t want to have to deal with the possibilities of homophobic friends.

As a lesbian, I’m willing to cry you a river on that one (or a least a moderate-sized creek).

And you’re biting your tongue because…you can’t tell other people what to believe. Yeah. Cry me a fucking river.

I don’t want to tell other people what to believe; unlike Hershel, I’m not asking anybody to deconvert.

CassandraSays
CassandraSays
11 years ago

Although, and here’s where we get back on topic a bit, if the other person will not stop telling me about their wings even after I’ve tried repeatedly to change the subject and/or won’t stop trying to convert me to their religion, then they’re putting me in a position where they’re forcing me to tell them that I don’t believe what they believe. Which is awkward.

In my experience, most religious people don’t do that. The ones who do are a pain to deal with because they lack an appropriate sense of boundaries, not because they’re religious.

Marie
Marie
11 years ago

@Qocheedy

Really? Really? You’ve never encountered somebody who vocally believes in something harmless yet patently wacky and gotten tired of playing along? (For the record, I never did snap at her.)

Um…I guess I don’t see it as playing along, just talking to your friend.

As a lesbian, I’m willing to cry you a river on that one (or a least a moderate-sized creek).

Go fuck yourself, I’m also a lesbian, and I don’t go around telling people what to believe.

Marie
Marie
11 years ago

Also, I like* how I mentioned being afraid of having homophobic friends and she still assumed I wasn’t a lesbian. At least that’s how I took it. Not the only conclusion there, but whatever. So don’t feel like dealing with Qocheedy. I guess I’m being the meanie pants today.

*by I like I mean I hate.

Kittehserf
11 years ago

Although, and here’s where we get back on topic a bit, if the other person will not stop telling me about their wings even after I’ve tried repeatedly to change the subject and/or won’t stop trying to convert me to their religion, then they’re putting me in a position where they’re forcing me to tell them that I don’t believe what they believe. Which is awkward.

Even then it could be just that – “Sorry, I don’t share your beliefs, can we change the subject?” Or “You’ve said this before, could we change the subject?” That applies to all sorts of things, not just beliefs. Telling someone U R RONG should be left for the ones trying to convert you, methinks. (Or deconvert, heheh.)

Qocheedy
Qocheedy
11 years ago

Question – if people believe things that are wrong, but don’t make laws based on those wrong beliefs, how are they harming you, or me?

I’m not saying that all factually wrong beliefs are necessarily harmful. (Some, in fact, are probably beneficial.) It’s just that I suffer from a bad case of Somebody’s Wrong on the Internet Syndrome.

Kittehserf
11 years ago

Gorsh, the blockquote monster let me put that through! :O

Fade
11 years ago

So do you feel you have to “correct” your friends all the time? Because I can imagine that getting really old, really fast, from friend’s POV

CassandraSays
CassandraSays
11 years ago

Thing is, if the person is a real life acquaintance why not just let it go? If it’s too annoying to be around you can always stop talking to them. I would generally try to draw a boundary first and see if they respect it, but if they don’t, bye. And I feel like if I’m going to do that I should offer them the same courtesy, ie. don’t keep poking at the topic, just let it drop.

Qocheedy
Qocheedy
11 years ago

@Marie:

I don’t know why you assumed that I assumed that you were straight. (I assumed no such thing, by the way, although arguably you made that assumption about me when you first brought up the issue of sexuality.) I was trying to say that I could sympathize with your situation.

I think this conversation is probably going to go nowhere good, and I shouldn’t have jumped into this thread in the first place. This was a bad way to introduce myself to the community, and I apologize.

Marie
Marie
11 years ago

@Qocheedy

Yeah, can’t speak for anyone else here, but when I suffer from someone’s wrong on the internet it’s normally cuz they’re being a misogynistic asshat or w/e, which tends to actually hurt people. Just a tip.

Kittehserf
11 years ago

@Marie – “I guess I’m being the meanie pants today.”

You’re coasting on winning those internets this morning. 😉

@Qocheedy – “I’m not saying that all factually wrong beliefs are necessarily harmful.”

But going back to Hershele’s opening, belief in God =/= factually wrong. Lumping it in with things that can be proven or disproven, things of the physical world, is the problem here.

Fade
11 years ago

I don’t think it was a bad way, per se. I’m completely welcoming as long as you don’t try to tell us what’s real or not!

Yeah, the community’s not a monolith XD

I’d get like, the welcome package out, but I don’t remember what it is.

Marie
Marie
11 years ago

@Qocheedy

I don’t know why you assumed that I assumed that you were straight. (I assumed no such thing, by the way, although arguably you made that assumption about me when you first brought up the issue of sexuality.) I was trying to say that I could sympathize with your situation.

I guess I was just under the assumption if you had to filter yourself like that filtering yourself around a friends stuff you don’t like would be no problem, but it is also just a possibility that you’re kind of an asshole.

Kittehserf
11 years ago

Apology accepted from me, Qocheedy.

Marie
Marie
11 years ago

@kittehs

at least I was being good this morning then 😉

Maybe when I’ve had some mild anger + massive annoyance time to pass I’ll be a little more welcoming, but atm, definitely not.

Kittehserf
11 years ago

“I don’t think it was a bad way, per se. I’m completely welcoming as long as you don’t try to tell us what’s real or not!”

Dammit, why didn’t I think to phrase it like that?

::gnashes teeth::

Kittehserf
11 years ago

Marie, dunno if you saw it, but the Tag Team won a matched pair of internets this morning! 😀

Qocheedy
Qocheedy
11 years ago

@ Marie:

Yeah, can’t speak for anyone else here, but when I suffer from someone’s wrong on the internet it’s normally cuz they’re being a misogynistic asshat or w/e, which tends to actually hurt people. Just a tip.

Octopi.

CassandraSays
CassandraSays
11 years ago

Well, actually, atheists rather than agnostics do tend to believe that thinking there is a god is factually wrong. It just doesn’t necessarily follow from there that you have to be condescending to people who disagree.

Marie
Marie
11 years ago

@kittehs

Yay! 😀 and yeah, I saw it, I just couldn’t think how to respond. XD I’d’ve felt all egotistical…so I ignored it…I’m weird…this made more sense when I was going through it…/rambling.