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Reno calls a domestic violence hotline: The MRA Reality Distortion Field in action [UPDATED with transcript]

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Today, a fascinating – and infuriating – case study in how Men’s Rights Activists twist reality around in order to fit their peculiar ideology. Obviously, they do this all the time, but it’s hard to find a clearer example of the MRA Reality Distortion field in action than the video I’ve pasted in below from A Voice for Men.

The video features a recording of one of AVFM’s regular commenters calling a domestic violence hotline, pretending to be a man named “Reno” who has been abused by his wife. In reality, Reno is Ian Williams, a puckish Australian who has made himself AVFM’s go-to guy for prank calls; you can find several other prank calls from him on his AVFM contributor page.

Here’s what Williams, who also goes by the pseudonym Dr. F,  has to say about the call:

If you’re a man and you are a victim of violence from your partner you may face difficulties finding help. Don’t listen to me, here’s the guy himself who called. His name is Reno.

Reno calls a battered women’s shelter and is denied help.

He is denied help, even though he tells the person on the other end of the phone that he is worried his wife will return with a cricket bat.

That sounds pretty damning, and, in the comments, the regulars at AVFM responded with predictable outrage.

“No concern for a beaten man or a boy that could also be a victim and, only able to help(willing) women,” wrote Raven01. “It makes the hate filled ideology apparent to all.”

“[Go] feminism- the humanitarian justice movement brought to you by the modern KKK!” Perseus added. “Sieg Heil, cunts!”

Not one of them seemed to care that everything Williams says about the phone call is false. “Reno” was offered help many times. He was the one who refused it.

If you listen to the call, here’s what you’ll find:

Williams, pretending to be “Reno,” called a Domestic Violence counseling line, not a battered women’s shelter. He told the counselor he’d been attacked by his wife and that he needed a place to go. The counselor explained to him that he’d called a counseling line and that she personally couldn’t arrange for shelter, but that if he called the men’s help line, they could arrange for him and his 6-year-old son to get free hotel accommodations at a location unknown to his wife. The counselor offered several times to connect him directly to the men’s help line.

Williams also told the counselor that he was thinking of calling the police. She told him she could connect him directly to the police, and would be happy to explain his situation to them and to make sure he reached an officer who specializes in domestic violence.

Ignoring  all her offers to assist him in getting shelter and further help, Williams insisted that he wanted to be housed in a battered woman’s shelter instead. The counselor, naturally, was puzzled by this strange insistence on his part, and explained to him again that he could get free shelter at a local hotel for as long as he needed. She again offered to connect him directly to someone who could get him immediate help.

Having refused all of her offers of assistance, Reno abruptly ended the call — to the obvious distress of the counselor, who despite the patent weirdness of  his behavior on the call had been patiently trying her best to get “Reno” the help he claimed he needed. (I suspect she sensed that his story was phony, but tried to help anyway in case it was true.)

Listen to the call yourself. It’s utterly surreal. What’s even more surreal is that Williams would make the bald claim that he had been “denied help” — and then put up a recording that clearly reveals that this claim is complete and utter bullshit. And I can’t tell if he’s lying or delusional.

That’s always the question with MRAs, isn’t it?

EDITED TO ADD: A commenter here has prepared a rough transcript of the call. There are a few moments where it was impossible to figure out a word or two, but otherwise this seems to pretty accurately match my memory of the call, which I’ve listened to several times. Let me know if I need to make any corrections.

Recorded message:
Family Violence Counseling Line. Please note for training and quality improvement purposes only, your call may be monitored. If you do not want your call to be monitored, please let the counselor know. If you wish to listen to ? regarding our privacy policy if you are already speaking to a counselor press one now, otherwise hold on the line for next available counselor.

[Ringing sound]

Counselor: Hello, this is *redacted* speaking, how can I help you?

“Reno”: Oh, hello. I um, was speaking to someone a short while ago called Maria,

Counselor: Uh huh…

“Reno”: And, and my name is Reno. And, um…

Counselor: Uh huh…

“Reno”: I was explaining, I was explaining to her that my, my wife, uh, is violent towards me with a cricket bat and other things.

Counselor: Mmhmm…

“Reno”: And, uh, she gave me a phone number to call, and uh…

Counselor: Mmhmm…

“Reno”: I called them and um…

Counselor: A phone number for what?

“Reno”: Uh… Uh, it was to help, it was a, um… Pardon me, it was 1-800-015-188. It was a…

Counselor: I don’t know what that number is, so what is it for?

“Reno”: Uh, it’s a helpli-, it’s a possible, it’s a place where they might be able to tell me where I can get some shelter for the night. But there’s none of the… DV places ? are gonna help me, because I’m a man, you see.

Counselor: Have you called the men’s line? ‘Cause they’re the ones who specialize in, because in Australia unfortunately most of the, um… Services. Well not unfortunately, fortunately though, most of the services are for women, because 95% of domestic violence is perpetrated by men. So that’s why they don’t really have um… They don’t really have… So many refuges for wom-, for men. They do have places where men can go, but they’re normally um, like overnight men’s, um, places, like… Which state are you in?

“Reno”: Victoria.

Counselor: Victoria. I don’t know the ones in Victoria but there’s quite a few, for example, in Sydney um, that provide um, overnight accommodation but they don’t call them refuges as such because um… It’s the different situation only for women ’cause often they’re, well normally they’re fleeing with children. So um, normally the men’s ones aren’t, they’re not called refuges, they’re called like, a men’s hostel or an overnight, um, men’s overnight um, shelter, or they’ll call them different names but they don’t call them refuges. So, um, if you’re looking for men’s refuge that’s probably not in existence, but there are a lot of men’s shelters.

“Reno”: Will they take me and my boy?

Counselor: If you’ve got a child, um, they’ll probably prioritize you, I would say. Um, have you rung men’s line? Because they’re the ones who really have this type of information, um because they specialize in helping men. While general lines, like, we’re a counseling line, so we don’t actually have access to phone numbers for, um, directly for refuges. We can connect you to the refuge line. How old’s your, how old’s your son?

“Reno”: Six.

Counselor: How old?

“Reno”: He’s six.

Counselor: He’s six. And where is he right now?

“Reno”: He’s with me. My wife’s gonna be coming home in about three hours, and she’s gonna, she’s gonna beat me.

Counselor: And he, and your son’s not asleep now?

“Reno”: No, he’s with me now.

Counselor: Why isn’t he in bed at 8.40, 8.48 in the-… Sorry Reno, but why is he awake at this time of night?

“Reno”: Because we’re about to just go somewhere, anywhere, out of the house because we just… We’re terrifed. He, we’re ready to go, so. We, we’re ready to go.

Counselor: Reno, this is really concerning me. Is he listening to you as you’re speaking on the phone?

“Reno”: No.

Counselor: Where is he right now?

“Reno”: He’s got some headphones on. He’s watching…

Counselor: What’s he doing?

“Reno”: He’s watching television now, he can’t hear any talk. I made sure of that.

Counselor: Yeah, I’m really concerned that he’s um, awake at this time of night. Um, the other organization that could most likely help you find accommodation and probably would be your best option would be ? Community Services, because they deal especially with children and families in crisis, and so they would definitely keep you together, they would probably actually put you in, normally they pay for a hotel or motel. A men’s shelter wouldn’t be the appropriate place to go with a child, definitely not. So, um, ? they give you, they have a lot of motels and hotels that they deal with, and put they in those instead of accommodation until they can find you permanent accommodation.

“Reno”: Okay.

Counselor: Like, normally they’d pay for a flat or something instead, they wouldnt, they don’t continue to keep you in a, you know, holding pattern in a hotel. Sometimes they make you stay for, like, two weeks in a hotel.

“Reno”: Mm.

Counselor: That would be a good option for you, wouldn’t it?

“Reno”: Yeah. And they wouldn’t let my wife know that, where I’m living? Staying?

Counselor: No, they wouldn’t do that.

“Reno”: ‘Cause she’s really violent. Really violent.

Counselor: They definitely wouldn’t. Um, they definitely wouldn’t let your wife know where you’re staying. I can help you with the phone call. I can introduce you, explain the situation, and see what they can do for you, if you’d like.

“Reno”: Hmm… Possibly, tha-, thank you. I think I might, actually what I might do is call the police now and then see how it goes in there.

Counselor: But your best option is calling the police and then asking to speak to a domestic violence officer.

“Reno”: Okay.

Counselor: They’re the ones that are the most specialized in this, so they deal with this day in and day out, and that’s probably stationed… Are you in area, in an open area? Are you in Melbourne, or are you in a town, or…?

“Reno”: Uh, I’m in Melbourne.

Counselor: Well, if you’re in Melbourne, most Melbourne police stations will have a domestic violence officer, and they specialize in domestic violence, and um, what you can get is to get a detective to come over, or a domestic violence officer, and say that you’d like to um, that you have um, fear of, um, harm of your wife who’s been abusing you. And what they’ll do is, they might um, even try and get an AVO so that she has to move out of the house and you guys can stay in the house.

“Reno”: Mm.

Counselor: They’ll try probably to do that so that you and the child can stay there. Or um, if you move, they’ll um, it would be, that she can’t actually have legal contact with you.

“Reno”: Yeah… No, we have to actually get away from her, we can’t stay here. So there’s nowh-, there’s no um, women’s shelter I could stay in, we could stay in tonight?

Counselor: Well, women’s, women’s shelter’s don’t take men.

“Reno”: They don’t take men.

Counselor: Why don’t you ring men’s lines? They would be able to tell you where you can go. Why don’t you ring the men’s line? Do you want me to connect you through to the men’s line? They deal with men. Men and women’s shelters are two totally different issues. Why do you want to go [to] a women’s shelter?

“Reno”: I just need somewhere where I can just get away from her, somewhere whe-

Counselor: Yeah, but why wouldn’t you, why wouldn’t you wanna go? Why aren’t you accepting this offer that ? will pay for hotel accommodations for you and your son?

“Reno”: Oh, because I…

Counselor: Why do you…

“Reno: Because I need to get out now.

Counselor: Yeah, but they would organize it now, they’ll probably organize someone to come and get you now. People work 24/7.

“Reno”: Oh, okay. I didn’t know what. Okay.

Counselor: ? Services work 24/7, or do you want me to put you through to your local um, police station and explain it to the domestic violence officer so that I can introduce you and explain your situation and see how they can help you?

“Reno”: No, I’ll, I’ll give them a call myself. Okay, thanks.

Counselor: Are you sure?

“Reno”: Absolutely.

Counselor: I’m happy to do it, Reno. I’m very concerned about your son.

“Reno”: No, that, that’s okay. I, I’ll go now.

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Argenti Aertheri
11 years ago

Ok so let me apply logic! (I know, I know, manboobz used LOGIC! It failed!)

Man calls DV hotline saying he was abused
Man is told that his call can be transferred to various agencies, including one that can put him up in a hotel, and the cops if he wants to press charges (this is, in fact, encouraged)
Man refuses all those offers, ask specifically about staying in a women’s shelter, is told no
Man posts the call, and how he was refused access to a women’s shelter, online
Man says that the call was faked, and ignores that he was, in fact, offered various services appropriate to the situation presented (an abused man with a young son, in need to emergency shelter)
Man posts online, people see post, rant about how unfair it is, and go completely into fantasy land about what supposedly happened
Manboobz sees people ranting, goes “but, but…he was offered services!”
Mockery ensues

Facts at hand:
He was, in reality, denied access to women’s shelters, but offered emergency housing suitable for a male victim of DV and is young son
He was lying about his situation, in fact fabricating a situation whole cloth, to prove that as used men get no serivces
He, and MRAland, ignore that he was offered services appropriate to the presented situation, instead ranting about him being denied access to women’s shelters
Manboobz posted the above piece
Commenters here find it either/both hilarious and sad that the MRM would twist the facts so much because:
*gendered shelters are actually a problem for trans* people
*the claims that abused men receive no services, even with a call displaying what services are offered, do nothing to help abused men access those services
*even when the MRM has a point, it’s twisted into a falsehood that suits the goal of blaming feminists

Please do explain how mocking a response to a staged DV call, wherein “Reno” is offered a variety of services besides the one he wants (including better options, hotel vs shared shelter space), somehow constitutes mocking victims of violence.

Mine Fujiko
Mine Fujiko
11 years ago

Hi there! Long-time lurker, first time poster 🙂

So, I have been working as an intern at a non-profit since July 2012. We help with homelessness, non-emergency medical transportation, early childhood education and food boxes once a week in the community. We have helped single parents with children and some were in domestic violence situations.

AND THEN THIS GUY. I started the video, but had to stop 10 seconds in because I could feel my heart racing. Who the HELL does he think he is?! Calling up someone who works at the front desk of a non-profit, who has to deal with getting their funding cut and he decides to bother them with his inflated ego and need to be a victim. I am not a trained dispatcher like with 911 calls, but I know I have to treat the calls I get seriously. People in my city already think non-profits and charity are a joke. Knock that shit off, dude.

I hope I don’t come across as really angry or scary, I really like the community here! It just fires me up that this doesn’t stop.

Jessay (@jessay)
11 years ago

It’s because their whole point is not to make it easier for victims of domestic violence to get help, but to make it MORE DIFFICULT for female victims to get help. They’re lobbying for the ability to infiltrate women’s shelters which were created that way specifically to avoid their abusers being able to find them.

They believe they should have ownership over their wives and girlfriends and she should not be able to hide from them at a woman-only shelter, so instead of lobbying for male-only shelters, they seek to shut down or integrate men into what is supposed to be a safe space for the female victims of abuse.

Argenti Aertheri
11 years ago

Great, I broke the thread. *gets out the duck tape, tapes thread back together*

Aaliyah
11 years ago

“Sieg Heil, cunts!”

Just what I’d expect to hear from the human rights movement of the century – misogyny.

The Kittehs' Unpaid Help
The Kittehs' Unpaid Help
11 years ago

Oh gods, yes, that “economist’s” article. I saw it elsewhere – Feministe, I think, or possibly Hoyden About Town – and recognised the bit Fade quoted.

Strange (with apologies to The Cat From Outer Space, whose partner is an economist) that it should come a day after I was read about the economist who engineered the “relief” in the Irish Famine to make sure it wiped out more of the “excess population”, and was asking “WTF is it with economists who are indistinguishable from sociopaths?” Because this man fits that profile perfectly.

The Kittehs' Unpaid Help
The Kittehs' Unpaid Help
11 years ago

G’day Aaliyah, nice to see you back here! 🙂

Adelaide
11 years ago

I just… I mean, really? These helplines are generally staffed by trained volunteers, they’re usually understaffed and overstretched and often callers are on hold for a period of time waiting for a counsellor to become available… yet he decides to prank call to make a point? A point which isn’t even made but yet somehow he has hatefully twisted around to try and prove it.

@ zzzzzzero – No one here is mocking violence. But what did this man just do? He PRANK CALLED a domestic violence helpline to pretend he was a victim of DV, took up valuable time and resources that perhaps another man ACTUALLY needed and for what? For nothing. For a twisted, cheap shot to try and prove some of the MRAs bullshit.

I don’t even have words.

Adelaide
11 years ago

Oh by the way, thank you for the lovely welcome package from the other thread, Argenti Aertheri. I completely forgot to respond to that! 🙂 The hard chairs are in storage, ready to be pulled out for whenever I have any men visiting me.

Argenti Aertheri
11 years ago

Adelaide — oh it’s a welcome gift available to anyone who doesn’t come barging in insisting we’re wrong (zero isn’t getting one!) Keep those chairs handy though! And be prepared to put out the SCENTED MOTHERFUCKING CANDLES if any man asks what women have ever made.

Adelaide
11 years ago

Maybe I’ll have to keep a SCENTED MOTHERFUCKING CANDLE on my person at all times, who knows when I’ll come across the need to whip one out.

BigMomma
11 years ago

did the counsellor really say the refuge is no place for child? Cos, like, um, that would be an odd thing to say. I think it’s fair to say that refuges can be stressful places and not ideal for a child. But it can be a better fucking option than staying in a house where there is abuse. Plus refuges often have children’s workers that can help support the kids. The ones I worked at often had big play days organised with the workers to socialise the kids and give the mums a break.

Argenti Aertheri
11 years ago

Lol, I’m honestly tempted, but I’m related to a bunch of people who should carry air freshened for all bathroom trips (but no! That stuff smells! Yes genius brother, that’s the fucking point)

So yes, SCENTED MOTHERFUCKING CANDLES have a purpose, and yes I have whiskey, and yes I should take my silliness and go to bed.

G’night moon internet.

Argenti Aertheri
11 years ago

BigMomma — compared to a privat hotel room? Quite possibly.

I refuse to burn out my brain listening to it though, so idk. (Also, drunk, and actually going now >.<)

Adelaide
11 years ago

BigMomma, I think she said the men’s hostels are no place for a child? I’m not sure though.

Goodnight Argenti Aertheri. 🙂

BigMomma
11 years ago

night Argenti.

I don’t want to listen to it either.

The only problem with a private hotel room is that it can only be a really temporary measure, it’s simply too expensive long term; there are often no cooking facilities and there are security issues. If you are a parent with 3 or 4 kids, trying to organise them all and cope with the situation in general, a hotel room is pretty crap.

Which is why the MRA could be doing something useful about organising shelters for men, rather than whinge about increasing access to an already over burdened and underfunded service.

BigMomma
11 years ago

@Adelaide, aaaaaaahhhh…OK, that’s a bit different. Although, it’s worth pointing out that women only hostels are not a fabulous place for kids either. Refuges, IME, are set up a little differently.

The Kittehs' Unpaid Help
The Kittehs' Unpaid Help
11 years ago

Of course the MRM doesn’t actually want more shelters for men. They want fewer, or no, shelters for women. They don’t like the idea of their property having any rights, or being able to escape their violence even though that escape is likely to be chronic insecurity and poverty, particularly if there are children involved.

Aaliyah
11 years ago

Nice to see you, Kitteh!

For anyone who doesn’t know: Aaliyah and mxe354 (the one with the B&W Botan avatar) are the same person.

Aaliyah
11 years ago

“As long as I’m safely unconsious and therefore shielded from the costs of an assault, why shouldn’t the rest of the world (or more specifically my attackers) be allowed to reap the benefits?”

Regardless of whether the victim of conscious, the cost inherent in being raped is being treated like an object, dehumanized, and violated. And this is something even date rape victims recognize. I’ve heard countless stories about date rape victims suffering from the attack even though they weren’t conscious at any point during the rape.

Yet another great (read: terrible) example of being against rape for the wrong reasons.

Aaliyah
11 years ago

“Regardless of whether the victim of conscious” should be “Regardless of whether the victim is conscious.” Stupid typos. -.-

hellkell
hellkell
11 years ago

Kitteh’s: You got the dress! How it it? Does it fit and look fabulous?

hellkell
hellkell
11 years ago

^is it. Not nearly caffeinated enough right now.

pecunium
11 years ago

Aaliyah: The MRM will tell you the only reason those date rape victims feel that way is feminism has told them bad sex = rape. See, if Feminsim™ hadn’t perverted the definition with all that consent stuff (which is too hard for Teh Menz to understand), those women would just say, “he’s a lousy lay” and go on with their lives.

What amuses me about this guys argument is that he’s saying he doesn’t care if some body rapes him in his sleep. Somehow I don’t think this is really the case.

Historophilia
Historophilia
11 years ago

This is so awful, the MRA’s blinded, illogical hatred of anything that benefits women is really scary sometimes.

The terrible thing is, that this stupid call was probably blocking the access of another person to much needed help and advice.

The MRA’s rant and complain about women’s shelters but do they think that they came into existence in a puff of purple smoke? No. Feminists and those working against violence against women had to fight for them, campaign and fund raise to set them up.

The MRA is perfectly capable of doing the same. But no, they throw their toys out of the pram and insist that someone else wave a magic wand and make the world cater to their demands.

They’re like so many of the teenage boys and young men that I know, if there is a woman around to do things for them they seem incapable of organizing their way out a wet paper bag.

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